FAQ
Frequently Asked Questions
Are your products handmade?
Yes! Every Zakura Butters product is handcrafted in small batches to help ensure quality and freshness.
What ingredients do you use?
We use carefully selected oils, butters, botanical extracts, and other skin-loving ingredients. Please check each product page for a complete ingredient list.
Are your products cruelty-free?
Yes. We do not test our products on animals.
Are your products vegan?
Many of our products are made with vegan-friendly ingredients. Please refer to each product description for specific information.
How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery times vary depending on your location.
Do you offer free shipping?
We offer free shipping on qualifying orders. Any current shipping promotions will be displayed at checkout.
What is your return policy?
Due to the personal nature of our skincare and feminine care products, we do not accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Can I use your products if I have sensitive skin?
Many of our customers have sensitive skin. However, because everyone’s skin is different, we recommend performing a patch test before using any new product.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight to help maintain their quality.
How can I contact Zakura Butters?
You can reach us anytime by email at support@zakurabutters.com
Are your products FDA approved?
Our products are handmade cosmetics. They are not evaluated by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.
Do you make products in small batches?
Yes! Every product is made in small batches to help maintain quality and freshness.